Effective Date: 01/01/2025
Kangaroo Rideshare
Melbourne, Australia
Kangaroo Rideshare (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile applications, website, and related services (collectively, the “Services”).
1. Information We Collect
When you use Kangaroo Rideshare, we may collect the following types of information:
Personal Information: Name, phone number, email address, payment information, driver’s license details (for drivers), and profile photo.
Location Information: Real-time location data to enable rides, navigation, and pickup/drop-off accuracy.
Device Information: Device type, operating system, app version, IP address, and unique device identifiers.
Usage Information: Ride history, app interactions, and customer support requests.
2. How We Use Your Information
We use your information to:
* Provide, operate, and improve our Services.
* Process ride requests and payments.
* Ensure rider and driver safety.
* Provide customer support and respond to inquiries.
* Send updates, alerts, and important notifications related to your account or rides.
* Comply with legal obligations and enforce our Terms of Service.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared in the following circumstances:
With Service Providers**: Trusted third-party vendors (e.g., payment processors, mapping/navigation services) who perform services on our behalf.
For Safety and Legal Reasons**: When required by law, regulation, legal process, or government request, or to prevent fraud, security, or technical issues.
With Your Consent**: If you choose to share information voluntarily with others (e.g., referral programs).
4. Data Retention
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
5. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
* Access, update, or delete your personal information.
* Restrict or object to how we process your data.
* Withdraw consent at any time (this may limit your ability to use some Services).
Requests can be made by contacting us at the email below.
7. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.
8. International Data Transfers
As Kangaroo Rideshare operates from Australia, your information may be processed and stored in Australia or other countries where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Services after changes means you accept the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
Kangaroo Rideshare
Melbourne, Australia
Email: privacy@kangaroorideshare.app